Frequently Asked Questions

Each Sploot Vets clinic is conveniently located in accessible commercial areas, with on-site parking options available for each. Here is a summary of the parking options available for each Sploot Vets clinic:

Denver Vet Clinics - Parking Information

Highlands

Free retail parking is available in an attached garage at Highland Place, accessible via Julian St — the entrance is just beside the clinic.

RiNo

Free garage parking is available, with designated "Sploot Spots" just for you! The entrance to the parking garage is just beside the clinic.

Platt Park

A free parking lot is available just behind the Broadway Junction building where the clinic is located. The parking lot is accessible via the W Arizona Ave.

9+CO

Free garage parking is available at 11th Ave & Co, just a short walk from our vet clinic. Click here for directions. After parking, head south and exit the garage toward 10th Ave. You’ll find a passage that leads directly to our clinic.

LoDo

FREE valet parking is available in an on-site garage. (Limited spots)

Highlands Ranch

A free parking lot is available at the clinic’s entrance.

Central Park

Free parking is available in an attached garage.

Arvada

A free parking lot is available at the clinic’s entrance.

Belmar

Free garage parking is available along Belmar’s S. Salisbury St. entrance [click here for directions] — as well as free parking lots within the Belmar outdoor mall, on S Teller St., where the clinic is located [click here for directions]

Greenwood Village

A free parking lot is available at the clinic’s entrance.

Golden Triangle

Free garage parking is available — the entrance is just beside the clinic (south side) on Bannock St.

Chicago Vet Clinics - Parking Information

Logan Square

FREE validated parking is available in the SP+ parking lot, behind clinic, at 2431 N Linden Pl (~1 minute from the clinic), click here for directions.

Roscoe Village

A free parking lot is available at the clinic’s entrance.

Clybourn

A free parking lot is available at the clinic’s entrance.

Oak Park

A free parking lot is available at the clinic’s entrance.

Sploot’s vet clinics are open 365 days a year, including holidays. We are here for you when you need us most — whether your dog or cat needs primary care, urgent pet care, or emergency vet services. 

Though Sploot vet clinics do NOT currently operate 24/7, our vet clinics are open for extended hours each day. We maximize our availability for same-day and urgent drop-off appointments.

Denver Sploot Vets Clinics: Hours of Operation

*The following schedule is effective from May 13, 2024, onwards

• Highlands Vet Clinic — 8 AM - 8 PM
• RiNo Vet Clinic — 8 AM - 8 PM
• Platt Park Vet Clinic — 8 AM - 8 PM
• 9+CO Vet Clinic — 8 AM - 8 PM
• LoDo & LoHi Vet Clinic — 8 AM - 8 PM
• Highlands Ranch Vet Clinic — 8 AM - 8 PM
• Central Park Vet Clinic — 8 AM - 8 PM *please review our updated hours here*

Learn More - Denver Vet Clinics →

Chicago Sploot Vets Clinics: Hours of Operation

*The following schedule is effective from May 13, 2024, onwards

• Logan Square Vet Clinic — 10 AM - 10 PM
• Roscoe Village Vet Clinic — 8 AM - 8 PM
• Clybourn Vet Clinic —  8 AM - 8 PM *coming soon* 

Learn More - Chicago Vet Clinics →

You are always welcome to make an appointment if you need your fur baby's health checked. We also offer a more seamless way if you only need medication refills or a restocking of heartworm preventives.

The Sploot Vets app makes pet medication easy: Order refills with a click, and get them delivered to your door fast with same or next-day delivery options. Quick, convenient care for your furry friend!

We understand that being a pet parent can be challenging at times, especially when one is unsure about a dog or cat’s symptoms. The good news is that you are not alone in this. 

Our veterinary tele-triage (telephone triage) helps pet parents determine the necessity of immediate medical action and guidance on safe transport, from the comfort of home  — or anywhere.

In case you are unsure about your dog or cat’s symptoms — and whether or not they need to be brought in for a sick visit or urgent care — our veterinary tele-triage has you covered!

Contact our veterinary tele-triage at (720) 740-8129 or by using the chat feature on the Sploot Vets app. 

Note: Our tele-triage is available from 7am - 10pm MST (Denver) and from 8am - 11pm CST (Chicago).

Yes! The Sploot Vets App is available on the Apple App Store and Google Play. With the Sploot Vets App, you will be able to do the following:

• Book appointments with just a few taps!
• Chat directly with our vet team for questions and concerns.
• View your pet/s medical records (shareable to daycares, groomers, etc.)
• Get prompts for heartworm preventives and other care tips!
• Request medication refills in just one click
• and more!

Download the Sploot Vets App today and experience next-level ease in providing amazing pet care!

There’s no way to predict when a pet may need veterinary care. It can happen during busy days or when pet parents need to attend to other obligations. Sploot’s drop-off appointments are a convenient solution for days like this. 

Pets can be dropped off at Sploot for wellness exams, sick visits, and urgent care cases. When a dog or cat is dropped off for an urgent case (injury, severe illness), this is known as an urgent drop-off. In any case, calling our team is the first step.

 Here’s how our drop-off appointments and urgent drop-offs work:

1. To arrange a drop-off appointment or urgent drop-off, call us at (720) 740-8129.

2. Our team will coordinate with you regarding the time of the drop-off and other needed arrangements.

• The duration of your pet's stay with us will be determined after an initial intake exam by our medical team
• During your pet's stay with us, they will be set up comfortably in our clinics under medical supervision

3. As our veterinarian evaluates your pet's condition and case, they will reach out to you via phone if they have additional questions about your pet’s concern. Our team will also give you important updates on your pet’s status, including any necessary next steps — and if your pet is ready to be picked up.

Note: We are able to reply to texts or answer calls during our Pet Parent Experience Team’s operating hours: 6am - 10pm (MST), every day including holidays and weekends. 

Yes, we do! We require your pet's past records to be sent over to our clinic PRIOR to your visit to ensure we can treat your pet safely and effectively. Please see below to learn which documents we require and how to send them.

We DO need:

• The most up-to-date vaccine records
• Any and all previous records pertaining to your pet’s health and concerns you want to go over with our veterinarians (e.g. X-rays, blood work, earlier diagnoses, previous prescriptions.)

We DO NOT need:

• Invoices from previous appointments - these do not provide us with any of the details we need.
• Outdated vaccine records - for example, if you have a rabies certificate for the previous year and the current year, we only need the most updated rabies certificate.

How to make sure Sploot receives records prior to your appointment:

1. Call your pet's previous veterinary clinic.
2. Ask them to email the ‘full medical records’ to records@splootvets.com. 

Note: Some clinics can take up to 48 hours to send over these records so please call us at (720) 740-8129, at least two days prior to your appointment.

3. Our team will make sure your pet’s records are uploaded to your pet’s file for all future visits. ‍

When scheduling a surgery or dental procedure, you might be wondering why a pre-operative consultation is necessary. The following are answers to some of the common questions we get from pet parents:

What is the purpose of a pre-operative appointment?

A pre-operative consultation allows us to do the following:

• Set expectations for your pet's surgery or dental procedure
• Make sure your pet is healthy enough to undergo anesthesia
• Discuss the specific procedure - this includes healing times, size and site of incisions, possible complications, postoperative recovery instructions, when to return for a recheck; and more.
• Create an individual surgical or dental plan for your pet - this includes which medications to use, the timing of the procedure, etc.

What can I expect to happen during the appointment?

1. Your pet will receive a full and thorough exam by one of our veterinarians (more often than not, you will meet with the specific veterinarian who will be performing the procedure). 

• Note: If any abnormalities are noted (e.g. lung crackles or wheezes, heart murmurs, etc.) this allows us time to discuss recommendations and precautions to make sure your pet stays safe. Should it be a more serious matter, your veterinarian may recommend postponing the procedure or performing other diagnostics at that time. 

2. Next, we will discuss key points of your pet’s procedure: possible complications, post-operative recovery time, and tips to make the process as smooth as possible. This, of course, will vary for each procedure. 

• As an example, you may be advised to order soft/canned food ahead of time if you know your pet will need dental extractions or you may be given recommendations on the best way to make sure your pet leaves their surgical incision alone.

3. Lastly, we will collect a blood sample that will allow us to ensure your pet’s organs are functioning properly (see below for more information).

Why is bloodwork important prior to placing my pet under anesthesia?

Bloodwork allows us to examine your pet’s organ function including (but not limited to) their liver and kidneys. These specific organs are especially important for processing the ‘inhalant’ (the gas that keeps your pet under anesthesia). If one organ is malfunctioning, it is vital that we know ahead of time as it helps us avoid certain risks.

• Note: Based on the results of the bloodwork, veterinarians may proceed with the planned procedure, recommend further tests, make changes to their surgical plan, or postpone the procedure, depending on each case.

Your comfort level with your pet's surgery and their safety is of utmost importance to us. Please feel free to reach out if you have any other questions or concerns. 

Thank you for trusting us with your pet’s health, and for being the BEST pet parent to your fur baby!

Thank you for booking a same-day appointment with us, and for being the best pet parent to your furry friend! If you’re looking to reschedule your same-day appointment, here are answers to some of the common questions we get from pet parents:

How do I cancel or reschedule my same-day appointment?

To cancel or reschedule your same-day appointment at Sploot, you can:

• Use the link in the appointment confirmation email you received;
• Manage your booking from the Sploot Vets app;
• Chat with our Pet Parent Concierge (PPX) Team through the Sploot Vets app; or
• Call or text our Pet Parent Concierge (PPX) Team at (720) 740-8129.

Note: We are able to reply to texts or answer calls during our Pet Parent Experience Team’s operating hours: 6am - 10pm (MST), every day including holidays and weekends.

What is our cancellation policy for Same-day appointments?

For cancellations made less than 24 hours before a scheduled appointment, as well as for missed appointments, the Exam Fee will be charged for both nurse and doctor appointments.

Colorado:

• Doctor Appointment: $88 exam fee
• Nurse Appointment: $29 exam fee

Illinois:

• Doctor Appointment: $99 exam fee
• Nurse Appointment: $35 exam fee

In case you need to reschedule less than 24 hours before the scheduled appointment, we will charge the Exam Fee for the appointment, and the value is applied to your account as credit.

Why do we charge a cancellation fee in some cases?

Our goal is to provide timely care to all our patients and to respect not only the veterinarian’s time but also the constraints of a tightly booked schedule. We don’t enjoy charging a fee for canceling an appointment. However, in the case of same-day appointments, we won’t have enough time to accommodate other patients who may need prompt medical care and cannot fill that spot in our Doctors’ and Nurses’ calendars which is just not fair to them.

We understand that it can be nerve-wracking to put your pet under anesthesia for any surgical procedure, and therefore we have created this guide to help you best prepare for surgery day.

How do I prepare my pet for surgery?

• Please do not feed your pet any food after 9:30 pm the night before surgery. Water is OK at all times.
• Ask your veterinarian any questions you may have about the procedure itself, what the recovery entails, etc. No question is off-limits here!
• Create a safe and quiet environment for your pet to return to while they are recovering from anesthesia. In the case that exercise restriction is necessary (e.g. for soft-tissue procedures) this may involve setting up baby gates or pens, closing off the staircase, separating pets from siblings at home, etc. 

What can I expect when I arrive at the clinic for dropping off my pet?

• Drop-off will be at 9:30 am (unless otherwise instructed by our team). We will have a drop-off/surgical form for you to fill out and sign. Please allow some time (about 30 minutes) for drop-off so that our medical team can go over this form with you — as well as discuss any other questions you might have about the procedure. 
• Please let our medical team know about any medications your pet is currently taking and when their last dose was given.
• Please be sure you leave us with the best telephone number to reach you in case of emergency, and make sure to keep your phone nearby throughout the day.

How long will the procedure take? When will I be able to pick up my pet?

• Every patient will be able to go home the same day of the surgery unless told differently by a veterinarian. 
• The times for pickup will vary based on several factors: the type of procedure (spays/neuters are often quicker than dental procedures); what order your pet will be taken to surgery on our procedure days; and recovery time, which is determined by your veterinarian based on how quickly/well your pet recovers, etc.
• If you would like an update on your pet’s status at any point, please feel free to reach us via text or phone call at (720) 740-8129; you can also use the chat feature on the Sploot Vets app). Rest assured that your veterinarian will call you in case any questions arise and certainly once your pet is awake. 
• Do not hesitate to ask your veterinarian any remaining questions about recovery at the time of the post-operative phone call.  

At Sploot Veterinary Care, your pet is in good hands. We have an experienced medical team and dedicated surgical suites for various kinds of veterinary surgery. We look forward to giving quality care to your pet.

Your pet received general anesthesia today for a surgical procedure to remove his testicles which will result in numerous health benefits including prevention of testicular cancer as well as the reduced chance of prostate issues later in life.

Exercise Restriction

• Most pets will naturally become very active shortly after surgery. Therefore, confinement and close supervision indoors is of the utmost importance. This means NO running, NO jumping, climbing, and NO rough-housing. Pets must also be on a leash when going outside. This will help speed healing, as well prevent stress on the incision. 
• These restrictions should stay in place for 7-10 days post-surgery, or as otherwise directed by your veterinarian. 
• Too much activity can lead to scrotal hematomas (swelling of the scrotal sac with fluid build-up) which can be bothersome and take longer to heal.

What can I expect when I bring my pet home tonight?

• Since your pet had general anesthesia today he may be groggy and slightly unstable. Allow your pet to recover in a quiet room at home, away from other pets.
• Some pets are not quite themselves for up to 24-48 hours following anesthesia. Signs such as pacing, panting, whimpering, mild lethargy, and/or restlessness may be noticed.
• A small tube was placed down his throat and this can, at times, cause irritation for a day or two. If there is persistent coughing for more than two days, please let us know.

Special Feeding instructions

• Tonight, gradually feed your pet only 1⁄4 to 1⁄2 the normal amount as pets may feel nauseous after anesthesia and vomit if given large amounts of water or food. 
• Your pet may not want to eat at all tonight. If your pet is still not eating the day after the procedure, please let us know. 
• Tomorrow, you may continue food and water amounts as usual as long as your pet is eating and drinking well with no vomiting or diarrhea.

How do I care for my pet’s incision?

• A small amount of blood seepage is normal immediately after surgery. Some redness and swelling of the incision is expected and also normal. 
• Please check the incision at least once daily for any changes such as redness, swelling, discharge, odors, or opening of the incision. If any of the above is noticed, please call the clinic at (720) 740-8129.
• Please prevent your pet from licking or chewing at their incision. If allowed to do so it can cause delayed healing time, infection, or cause the sutures to come out. T-shirts, boxer shorts, and an e-collar (cone) can be used to prevent licking or chewing at the incision site. 
• NEVER put anything on the incision unless directed by a veterinarian.
• Keep the incision(s) dry and clean (NO bathing, NO swimming, NO water activities, etc.)

Recheck

• In case a recheck appointment wasn’t already scheduled when you picked up your pet, please schedule one in 10-14 days; reach out to us through the Sploot Vets app — or by texting or calling our clinic at  (720) 740-8129.

Should there be an emergency when our hospital is closed (our hours are from 8 am - 8 pm), please bring your pet to one of the following emergency hospitals to be evaluated: 

• Wheat Ridge Animal Hospital‍
• Veterinary Emergency Group Denver‍

Thank you for trusting us with your pet’s health, and for being the BEST pet parent to your furry baby!

Your pet received general anesthesia today for a surgical procedure to remove her ovaries and potentially part of her uterus — which will result in numerous health benefits including prevention of ovarian and mammary cancer, uterine infections, and the elimination of heat cycles.

Exercise Restriction

• Most pets will naturally become very active shortly after surgery and confinement. Close supervision indoors is of the utmost importance. This means NO running, NO jumping, NO climbing, and NO rough-housing. 
• Pets must also be on a leash when going outside. This will help speed healing, as well prevent stress on the incision. 
• These restrictions should stay in place for 7-10 days post-surgery, or as otherwise directed by your veterinarian. 

What can I expect when I bring my pet home tonight?

• Since your pet had general anesthesia today she may be groggy and slightly unstable. Allow your pet to recover in a quiet room at home away from other pets.
• Some pets are not quite themselves for up to 24-48 hours following anesthesia. Signs such as pacing, panting, whimpering, mild lethargy, and/or restlessness may be noticed.
• A small tube was placed down her throat, which can, at times, cause irritation for a day or two. If there is persistent coughing for more than two days, please let us know.
• If your pet was in heat during her procedure, vaginal bleeding can be normal for up to 3-5 days post-surgery. 

Special Feeding instructions

• Tonight, gradually feed your pet only 1⁄4 to 1⁄2 the normal amount as pets may feel nauseous after anesthesia and vomit if given large amounts of water or food.
• Your pet may not want to eat at all tonight. If your pet is still not eating the day after the procedure, please let us know. 
• Tomorrow, you may continue food and water amounts as usual as long as your pet is eating and drinking well with no vomiting or diarrhea.

How do I care for my pet’s incision?

• A small amount of blood seepage is normal immediately after surgery. Some redness and swelling of the incision is expected and also normal. 
• Please check the incision at least once daily for any changes such as redness, swelling, discharge, odors, or opening of the incision. If any of the above is noticed, please call the clinic at (720) 740-8129.
• Please prevent your pet from licking or chewing at their incision. If allowed to do so it can cause delayed healing time, infection, or cause the sutures to come out. You can use t-shirts, boxer short, and an e-collar (cone) to prevent unwanted licking and chewing on the incision site.
• Never put anything on the incision unless directed by a veterinarian.
• Keep the incision dry and clean (NO bathing, NO swimming, NO water activities, etc)

Recheck

In case a recheck appointment wasn’t already scheduled when you picked up your pet, please schedule one in 10-14 days. Reach out to us through the Sploot Vets app — or by texting or calling our clinic at (720) 740-8129.

Should there be an emergency when our hospital is closed (our hours are from 8 am - 8 pm), please bring your pet to one of the following emergency hospitals to be evaluated: 

• Wheat Ridge Animal Hospital‍
• Veterinary Emergency Group Denver

Thank you for trusting us with your pet’s health, and for being the BEST pet parent to your furry baby!

We appreciate your commitment to your pet’s health. Regular dental cleaning helps prevent future complications, such as infections, gingivitis, and periodontal disease, a common and potentially life-threatening gum disease. 

What did my pet’s dental cleaning include 

• Your pet received thorough dental care which includes full mouth x-rays, sub gingival (below the gum line) scaling, ultrasonic cleaning, and polishing. 
• The doctor may also have recommended other advanced periodontal treatments, depending on your pet’s needs.

What can I expect when I bring my pet home tonight?

• Since your pet had general anesthesia today he or she may be groggy, slightly unstable. Allow your pet to recover in a quiet room at home away from other pets.
• Some drooling can also be expected. 
• Some pets are not quite themselves for up to 24-48 hours following anesthesia. Signs such as pacing, panting, whimpering, mild lethargy, and/or restlessness may be noticed. There may also be some degree of discomfort and swelling around the mouth.
• A small tube was placed down his/her throat and this can cause irritation for a day or two. If there is persistent coughing for more than two days, please reach out to our team.
• Your pet was placed on its back for the dental procedure. Therefore it can be normal for them to experience some nasal congestion and/or sneezing. Please contact us if this does not resolve within a few days.

Special Feeding instructions

• Tonight, feed your pet only 1⁄4 to 1⁄2 the normal amount as pets may feel nauseous after anesthesia and vomit if given large amounts of water or food. 
• Your pet may not want to eat at all tonight. If your pet is still not eating the day after the procedure, please let us know.
• Tomorrow, you may continue with food and water amounts as usual. No change in diet is necessary unless instructed by our veterinarian.

Recheck

No recheck is necessary unless concerns arise. Feel free to reach out to us at any point through the Sploot Vets app — or by texting or calling our clinic at (720) 740-8129.

Should there be an emergency when our hospital is closed (our hours are from 8 am - 8 pm), please bring your pet to one of the following emergency hospitals to be evaluated: 

• Wheat Ridge Animal Hospital‍
• Veterinary Emergency Group Denver

Thank you for trusting us with your pet’s health, and for being the BEST pet parent to your furry baby!

We appreciate your commitment to your pet’s health. Regular dental cleaning is a preventive measure against infections, gingivitis, and periodontal disease, a common and potentially life-threatening gum disease. In case your pet was suffering from a fractured tooth, tooth decay, and other similar problems, tooth extraction may have also been recommended. 

What did my pet’s dental procedure include?

• Your pet received thorough routine dental care which includes full mouth x-rays, subgingival (below the gum line) scaling, ultrasonic cleaning, and polishing. 
• Depending on the needs of your pet, the veterinarian may have also recommended other advanced periodontal treatments.
• Lastly, the veterinarian may have extracted a problematic tooth/teeth.

What can I expect when I bring my pet home tonight?

• Since your pet had general anesthesia today they may be slightly unstable and groggy. Allow your pet to recover in a quiet room at home, away from other pets.
• Some drooling can also be expected. 
• If tooth extractions were performed, it can be normal to see some blood-tinged saliva. The amount of blood should decrease with time. If at any time it is worsening or excessive, please call the clinic at (720) 740-8129.
• Some pets are not quite themselves for up to 24-48 hours following anesthesia. Signs such as pacing, panting, whimpering, mild lethargy, and/or restlessness may be noticed. 
• There may also be some degree of discomfort and swelling around the mouth, especially if extractions were performed.
• A small tube was placed down his/her throat and this can sometimes lead to irritation for a day or two. If you observe persistent coughing for more than two days, please let us know.
• Your pet was placed on its back for the dental procedure. This means they may experience some temporary nasal congestion and/or sneezing. Please let us know if these symptoms do not resolve within a few days.

Special Feeding & Care instructions

• With absorbable sutures in the mouth, it is important to feed your pet a very soft diet (this can be canned/wet food or dry food soaked in water until very soft) until they return for their recheck or otherwise directed. This also means no hard toys, treats, etc that may interfere with the healing of the extraction sites. 
• Tonight, gradually feed your pet only 1⁄4 to 1⁄2 the normal amount as pets may feel nauseous after anesthesia and vomit if given large amounts of water or food. 
• Your pet may not want to eat at all tonight. If your pet is still not eating the day after the procedure, please let us know. It is possible that your pet is in pain from extractions and the pain is preventing your pet from eating. You can give one dose of pain medication without food (if they will not eat) to see if this helps. If not, please let us know. 
• Tomorrow, you may continue food and water amounts as usual (as long as the food is still soft). 
• Please refrain from offering any hard toys, rope toys, bones or treats until their recheck to allow the gum tenderness to fade and the extraction sites to fully heal.
• At-home dental care (brushing, chews, water additives) may only be resumed once the extraction sites are deemed to be healed at their recheck. 

Recheck

• In case a recheck appointment wasn’t already scheduled when you picked up your pet, please schedule one in 10 - 14 days after the procedure. Please feel free to have your recheck done sooner if you have any concerns; reach out to us through the Sploot Vets app — or by texting or calling us at  (720) 740-8129.

Should there be an emergency when our hospital is closed (our hours are from 8 am - 8 pm), please bring your pet to one of the following emergency hospitals to be evaluated: 

• Wheat Ridge Animal Hospital‍
• Veterinary Emergency Group Denver

Thank you for trusting us with your pet’s health, and for being the BEST pet parent to your furry baby!

Thank you for looking to book an appointment with us!

1. For Appointments — EXCEPT for Rechecks & Surgeries (scroll down to no. 4):

• Online booking through our website or through the Sploot Vets app are the easiest and fastest ways to schedule an appointment.
• You can also text or call us to book an appointment at (720) 740-8129.

Note: pre-operative appointments and consultations for surgery or dental surgery can be booked through the above steps.

2. For Drop-Off Appointments — EXCEPT for Rechecks & Surgeries (scroll down to no. 4)

• Does your pet need to see a vet during a busy day? We offer drop-off appointments for utmost convenience. Please give our team a call at (720) 740-8129 to coordinate drop-off appointments.

3. For URGENT Cases and URGENT DROP-OFFS:

• For urgent cases, give us a call at (720) 740-8129. Calling in advance is highly recommended so that our team is best-equipped to receive you immediately.

Note: We also offer free pet triaging services. Just give us a call and our care team will be able to guide you towards the best treatment options and next steps for urgent cases

4.  For Rechecks & Surgeries:

• These types of appointments need to be coursed through our Pet Parent Experience Team (aka our Pet Parent Concierge) to ensure the most seamless experience for you and your pet. Please feel free to call our Pet Parent Concierge at (720) 740-81290 — or chat with the team through the Sploot Vets app!

5. In Case There is No Availability Online

• If you really need to see us but can’t find availability online, please give us a call at (720) 740-8129. We’ll do our best to accommodate you and your fur baby.

Note: We are able to reply to texts or answer calls during our Pet Parent Experience Team’s operating hours: 6am - 10pm (MST), every day including holidays and weekends.

Thank you for booking a surgery or a procedure with us. We understand that sometimes plans change, and we completely understand if you need to reschedule or cancel your furry friend’s surgery or procedure.

Our only ask is that you let us know in advance so we could allow a different patient to take your spot. (Other pet parents may be looking to move their fur baby’s procedure or treatment to a sooner date). Please make sure to cancel or reschedule 48 hours before your appointment or sooner, in order to get a full refund on your deposit. 

How do I cancel or reschedule my furry friend’s surgery or procedure? 

• We try to make this as easy as possible for pet parents; you can reach out to us for rescheduling through the Sploot Vets app — or by texting or calling the clinic at  (720) 740-8129.

Is a deposit required for veterinary surgery?

• At the time you book a surgery or procedure, we will require a deposit. The deposit amount depends on the length, complexity, and cost of your pet’s procedure. Deposits for surgical procedures can range from $200 to $600; routine procedures will generally have a lower deposit. 
• The deposit will be returned, or credited back to you at the time the surgery or procedure is performed and paid for. 
• For further questions about the deposit needed for your pet’s surgery, please feel free to reach out to our team. 

Am I getting my deposit back if I decide to cancel or reschedule my furry friend’s surgery or procedure?

• We will refund the full amount of the deposit if you cancel or reschedule the surgery/procedure at least 48 hours before your appointment. 
• We will not refund the deposit if you cancel or reschedule the surgery/procedure less than 48 hours before your appointment. 

Why do you take a deposit in advance for a surgery or a procedure? 

Our goal is to provide timely care to all our patients and to respect not only the veterinarian’s time, but the constraints of a tightly booked schedule.

We don’t enjoy charging clients a deposit upfront. However, to ensure we provide your furry friend with the best possible medical care, we usually book our doctors & nurses for 3-5 hours for each surgery/procedure —- and if we are not given advanced notice, we do not have enough time to accommodate other patients who may need prompt medical care. 

In addition, we cannot fill that pretty long spot in our care providers’ calendars which is also just not fair to them as their time is valuable too.

Thank you for booking an appointment with us and for being the best pet parent to your furry friend! We understand that sometimes plans change, and we completely understand if you need to reschedule or cancel your appointment. Our only ask is that you let us know as soon as possible, so we can allow a different patient, who is seeking medical care, to take your spot (other pet parents may be in need of a sooner appointment).

How do I cancel or reschedule my appointment?

To cancel or reschedule your appointment at Sploot, you can:

• Manage your booking from the Sploot Vets app.
• Use the link in the appointment confirmation email you received.
• Reach out to our Pet Parent Concierge (PPX) Team through the Sploot Vets app, or by texting or calling us at (720) 770 8656.

‍Note: We are able to reply to texts or answer calls during our Pet Parent Experience Team’s operating hours: 6am - 10pm (MST), every day including holidays and weekends.

Is there any fee for canceling or rescheduling an appointment?

If you cancel or reschedule your appointment at least 24 hours before your appointment, we will not charge you any fee (why would we? You’ve been responsible, and we appreciate it).

For cancellations that are less than 24 hours before the scheduled appointment, we will charge the Exam Fee for the appointment, whether it is a doctor appointment or a nurse appointment:

Colorado:

• Doctor Appointment: $88 exam fee
• Recheck Appointment: $40 exam fee
• Nurse Appointment: $29 exam fee

Illinois:

• Doctor Appointment: $99 exam fee
• Recheck Appointment: $45 exam fee
• Nurse Appointment: $35 exam fee

These fees will also apply if you do not show up to an appointment.

In case you need to reschedule less than 24 hours before the scheduled appointment, we will charge the Exam Fee for the appointment, and the value is applied to your account as credit.

Why do you charge a fee in some of these cases?

Our goal is to provide timely care to all our patients and to respect not only the veterinarian’s time but also the constraints of a tightly booked schedule. We don’t enjoy charging you a fee for canceling or rescheduling your appointment. However, if we are not given enough notice, we do not have enough time to accommodate other patients who may need prompt medical care. In addition, for late notices or cancellations without notice, we would not be able to fill the spot in our doctors’ and nurses’ calendars, which is just not fair to them.

You can always reach out to us via the following channels: 

• Chat with our team through the Sploot Vets app - best for general concerns and questions.‍
• Text or call (720) 740-8129 - best for rescheduling and other urgent matters. For urgent drop-off, please call our team.
• Email us at records@splootvets.com - specifically for sending your pet’s past medical records. ‍
• Email us at info@splootvets.com - best for general (non-urgent) questions.

Note: We are able to reply to texts or answer calls during our Pet Parent Experience Team’s operating hours: 6am - 10pm (MST), every day including holidays and weekends.

What makes a seamless and hassle-free visit to the vet? Apart from high-quality care, it’s getting the information and answers you need in a timely manner — whether you are scheduling your puppy’s first vet visit or getting surgery for your cat. Sploot’s PPX team is there to guide you, every pounce of the way. 

Sploot's Pet Parent Experience (PPX) Associates ensure both pet parents and pets are enjoying the highest standards of customer experience, before, during, and after appointments. This concept is very unique in the veterinary space — it’s another aspect that sets Sploot apart!

Contact our PPX Team by calling or texting us at this number: (720) 740-8129 — or by using the seamless chat feature in the Sploot Vets app. You can also email our PPX team at info@splootvets.com.

Note: We are able to reply to texts or answer calls during our Pet Parent Experience Team’s operating hours: 6am - 10pm (MST) every day including holidays and weekends.

Most pet insurance policies require upfront payment from the ‘insuree’, (similar to how home or car insurance works). You would then be asked by your insurance provider to submit a claim for reimbursement. Our team will provide you with all the information you need to successfully process your claim.

Whether or not a treatment is covered by your pet’s insurance depends on the coverage of your chosen insurance plan. Please contact your provider for any questions about covered treatments.

Wearing face masks at the clinic is NOT required. However, pet parents are still welcome to wear face masks at their discretion.

We follow CDC guidelines and best practices. Employees that are not well will not come in for work. If an employee is tested positive for COVID-19 (or has symptoms compatible with COVID-19), they will stay at home until (1) their COVID-19-related symptoms resolve and (2) they consistently test negative for COVID-19.

At Sploot, we put your and your pet’s health and safety as a top priority. We take the following measures to avoid the transmission of disease: 

• We thoroughly disinfect shared surfaces and equipment between patients.
• We thoroughly sterilize surgical and dental instruments after each use, ensuring that potentially harmful pathogens do not persist on equipment after use. 
• We have HEPA filters in every exam room and in common spaces. (Trapping 99.9% of dust, mold spores, bacteria, and other airborne contaminants, HEPA filters help us ensure that circulated air is clean).
• In case we are treating a patient that is confirmed or suspected of having an infectious disease, we follow a strict protocol to isolate them and limit exposure to the other patients.

We accept CareCredit and ScratchPay. These are payment plans or financing solutions that help pet parents pay for treatments and procedures.

To learn more or apply please click on the following links:

• CareCredit
• ScratchPay

Being cashless helps us to keep you and our team safe and provide a more seamless service! We accept all major credit and debit cards, such as Amex, Discover, Mastercard, or Visa credit cards.

You can seamlessly manage your payment settings through the Sploot Vets app. Managing payments is only one of many handy features in our very own veterinary app, designed to make pet parenting a breeze.

We can easily provide an itemized invoice at the end of each treatment, as you check out. We can provide an electronic invoice directly to your email or a printed copy. 

If you need a printed copy of your invoice, feel free to email us at info@splootvets.com or text us at (720) 740-8129.

If you need an electronic copy of your invoice, you can get instant access via the Sploot Vets app. You can also email us at info@splootvets.com or text us at (720) 740-8129 for assistance.