Non-Refundable Appointment Deposit Policy

Our deposit policy is designed to help us provide timely care to all our patients and ensure that appointment slots are reserved for clients who need them most. By requiring a deposit, we can reduce no-shows and late cancellations that prevent us from accommodating urgent or critical cases.

1. Why is a deposit required for my appointment?

To secure your appointment, a non-refundable deposit equal to the exam fee (Denver: $88 | Chicago: $99) is required for new client appointments and same-day appointments. This deposit ensures appointment availability for clients with urgent or emergency needs and is applied to your final bill. In essence, we simply charge the exam fee in advance.

2. What happens if I need to cancel or reschedule my appointment after I already made a deposit?

If you cancel or reschedule at least 24 hours before your appointment, we will apply it as a credit to a future appointment.

3. What if I cancel or reschedule less than 24 hours before my appointment or do not show up?

If you cancel or reschedule with less than 24 hours’ notice or do not show up for your appointment, the deposit will be forfeited. This policy helps us ensure that appointment slots remain open for pets with urgent needs.

4. Does the deposit apply to all types of appointments?

This deposit policy applies to new client appointments and same-day appointments. Surgeries, dental procedures, and other special services require a different deposit amount or terms. Please contact our team for more information.

We understand that unforeseen situations may arise, and we are committed to being flexible in unique or extenuating circumstances. Please reach out to our team to discuss your situation if needed.