Pet Urgent Care
& Sick Visits

An urgent care visit is recommended for pets who are experiencing an unexpected injury or illness that requires immediate attention.

‍

Urgent care for pets is for non life-threatening cases that require urgent attention. Please refer to the above for cases that are best for urgent care or a sick visit.

Emergency care is advisable when pets go through a life-threatening crisis — such as sudden loss of consciousness, severe trauma, and anaphylaxis (i.e. a severe life-threatening allergic reaction, like difficulty breathing.)

Sploot clinics can see the majority of cases that end up going to a veterinary emergency room; in addition, for cases that require emergency room attention versus urgent care attention, Sploot can, in many cases, stabilize pets before they are taken to the emergency room.

If you are unsure as to whether your pet requires urgent or emergency care, you can reach out to our Pet Parent Concierge Team until 8pm MST via phone or text.

If a pet is experiencing any of the concerning symptoms listed above, it is highly likely that urgent attention is needed. Come on in; Sploot’s doors are open for same day appointments and urgent drop-offs every day until 8pm.

An urgent pet care or sick visit at Sploot typically involves a medical examination, diagnostic testing, and treatment recommendations. In cases when pets need specialist care, we will be able to assist in managing pain and stabilizing the pet before referring them to a specialist.

‍

Sploot offers several same-day options, such as same-day appointments and urgent drop-offs, to see your pet for urgent care cases. We ask that parents call in advance to ensure that : we have immediate availability to accommodate your pet. We can direct you to the clinic with the shortest wait time. And if needed, we can guide you to a clinic that has a specialist suited for your pet’s specific needs.

‍

Yes, we strongly recommend calling ahead. This allows us to assess your pet's condition quickly and guide you to the appropriate clinic, ensuring immediate and suitable care upon your arrival. It also helps us prepare for your visit and provide any necessary transportation advice for your pet.

‍

Urgent drop-offs at Sploot Vets is a service for pets needing immediate veterinary care when our regular appointments are fully booked. You can drop off your pet in the morning, go about your day, and pick them up later in the afternoon.

During this time, our veterinary team provides thorough care, assessing and prioritizing your pet's needs for an effective treatment plan. We keep you updated with regular progress reports and pictures, ensuring you're involved in every step of their care. This service offers convenience for busy pet parents while ensuring their pets get the urgent attention they need.

‍

Here at Sploot, we encourage pet parents to see the same veterinarian who takes care of their pet’s routine care for their sick visit or urgent care needs. However, being able to do so will depend on the availability of that veterinarian.

‍

This is a common scenario for pets suspected to have the same transmissible illness. If you’re bringing multiple pets to the clinic, it would be best to call ahead so that we can assist you once you arrive.

‍

The length of time for an urgent care or sick visit will vary depending on the condition of the dog or cat and the treatment required.

‍

If you are a current Sploot client, we have your furry companion’s medical records with us. You won’t need to bring anything as we keep track of past illnesses, allergies, medications, diagnostic tests, and etc.

If you have not brought your dog or cat to us before, we recommend bringing their medical records if it’s on hand. However, a medical record is not a requirement for us to assist with your pet’s condition.

‍

Whether or not your pet needs to be kept and monitored overnight depends on the severity of their condition or illness. For Sploot patients that require overnight hospitalization, pets will be transferred to an emergency hospital.

‍

Here at Sploot, our Pet Parent Concierge Team is ready to answer questions and provide support before and after your visit. If your pet’s condition worsens at home, let us know and our team will advise you on the next steps.

‍

Fractures and soft tissue injuries need urgent care. If you think your pet is suffering from these types of injuries and you’d like to bring them to Sploot, give us a call. Though calling in advance is not required, this will allow our team to prepare to receive you — it will also allow us to provide guidance on safely transporting an injured pet.

‍

If a pet is vomiting or experiencing diarrhea for more than 12 hours, this needs urgent veterinary care.

‍

The normal body temperature for dogs and cats is between 99.5 and 102.5º F. A temperature above these ranges is considered a fever.

Whether or not a fever is a cause for concern depends on what’s causing it — which can be anything from heat exhaustion, a viral pathogen, a bacterial infection, or ingestion of toxic substances. When it comes to pet fevers, it’s always best to err on the safe side. We recommend reaching out to our veterinarians.

As a general rule, fevers lasting more than 24 hours need urgent attention.

‍

If your dog or cat has ingested xylitol (an artificial sweetener that is not safe for pets), chocolate, marijuana products, antifreeze, rat poison, and other dangerous toxins, reach out to Pet Poison Helpline or the ASPCA Animal Poison Control Center immediately.

In addition, we recommend that pets with suspected poisoning should head immediately to Sploot’s urgent care or other emergency facilities, as poison incidents have small windows for inducing vomiting.

‍

For the safety of our clients and our clinics, we accept only cashless payments. We accept all major credit and debit cards. We also accept CareCredit and ScratchPay.

‍

Yes, Sploot accepts pet insurance. If the treatment is covered by a pet’s insurance plan, pet parents can receive reimbursement from the insurance provider.

It's worth noting that the scope of veterinary services covered by pet insurance plans differ, so make sure to clarify with your insurance provider.

‍